Terms and Conditions

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Bridal Hair Preparation & Wedding Day Information

 

Crafted with care to ensure your morning flows effortlessly and your style lasts beautifully from “I do” to the final dance.

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Hair Preparation

 

For a flawless, long-lasting bridal look, preparation is key.

 

To ensure each style holds perfectly throughout your day, please provide every person having their hair styled with the following instructions:

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The Day Before

• Wash hair the day or night before your wedding.
  Shampoo twice, then apply conditioner to mid-lengths and ends only.

• Do not use hair oils, serums, leave-ins, or heavy styling products.

• If you are working with your natural curls, please complete your usual curl method the day before and arrive with completely dry hair on the morning of the wedding.

 

The Morning Of

• All hair must be 100% dry unless booked for a short-hair blow-dry service.

• Do not arrive with hair in a high bun, top knot, braids, or headbands.
  A low ponytail is preferred if hair needs to be tied.

• Guests with very curly or wavy hair must blow-dry their hair smooth. A light straightening iron pass is welcome for extremely curly hair.

• You may apply a heat protectant only — no oils.

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Important

If hair is not prepared according to these guidelines, additional charges may apply for extra time, product, or preparation required.

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Travel

 

Bringing luxury hairstyling to your chosen location.

 

We offer complimentary travel within Toowoomba City, included in your booking fee.
For locations outside this area, a travel quote can be provided upon request.

Mobile Service Requirements

• Monday–Thursday: Minimum 3 people

• Friday–Sunday & Public Holidays: Minimum 4 people
  You may book fewer people by paying the minimum requirement.

If your booking location changes or your numbers decrease below minimum requirements, additional fees may apply.
Travel payments are non-refundable without a minimum of 3 months’ notice, due to allocated time and scheduling.

Studio appointments may be available for smaller groups of three or fewer.

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Booking Process

 

Securing your dream bridal hairstylist.

 

To confirm your booking:

1. Notify us via email of your intention to book.

2. You will receive an invoice and booking form.

3. A 30% non-refundable deposit and $100 booking fee per stylist are required to secure your date.

Please be fully transparent about hair length, extensions, hair type, and style expectations so we can allocate accurate time and pricing.
Any undisclosed differences requiring extra time or product (including padding or extensions) may incur additional fees.

Timeliness

Your booking time is set by our team to ensure a smooth morning.
All people having their hair styled must be present at the agreed start time.
Late arrivals may incur fees, and delays may impact the schedule of your other vendors.

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Payment

 

Clear, simple, elegant.

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• 30% deposit is required to secure your date within 5 days of booking.

• Deposits are non-refundable and non-transferable.

• Invoices include: hair services, booking fee, and any applicable travel costs.

• Hair packages booked include hair services, booking fee and local travel in Toowoomba City

• Full payment is required prior to the wedding date.

• A maximum of two payments is preferred for ease of tracking.

Changes to hair length, style, padding, extensions, or number of people may affect pricing.
Reductions in numbers after the invoice due date remain payable and are not refundable.
Unpaid invoices past the due date may result in cancellation of your booking.

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Hair Trials

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Your preview of the perfect bridal moment.

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Trials are optional but highly recommended.
We suggest booking:

• Once your date is confirmed, or

• At least two months before the wedding.

Hair trials are held Wednesday–Friday and include discussions on timing, styles, and alternatives for your bridal party.

Planning & Wedding Morning Coordination

We help orchestrate a calm, seamless, and beautifully timed morning.

If multiple set-ups or additional coordination is required, extra administration or set-up fees may apply.
We are happy to work with your makeup artist and other vendors to create a perfectly timed schedule for your morning.

Significant timing changes after booking may incur administrative fees, particularly when acting in a wedding planning capacity.

A 50% invoice payment may be required for extended planning support.

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Wedding Day Schedule

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Designed to allow space for beauty, calmness, and celebration.

 

At the time of booking you will receive:

• A start time

• An approximate finish time

• A calendar invitation

All guests must be present at the start time.
If you require a different start time for flower girls or elderly relatives, this must be arranged at booking.

It is our policy to complete hairstyles 1.5-2 hours prior to ceremony time.

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Late Arrival

A fee will apply for delays over 15 minutes.

We discuss timing at your trial and we will confirm all details again the week prior to your special day. Our start times are between 7am and 9am. If you are requesting a start time outside these hours it must be requested on booking. We will complete all hairstyles and suggest the bride is approximately second last for hair.

 

We cannot guarantee extended waiting time due to appointments following your booking.

Extra charges may apply if our stylist is to stay past completion if waiting for guests.

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Touch-Ups

We do not provide touch-ups for people who style their own hair.
No product or tools will be supplied for self-styled hair.
Additional last-minute services may only be possible if time allows and must be paid on the day.

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Veils & Final Touches

The finishing moments before you walk down the aisle.

We can place your veil or show your bridal party how to secure and remove it.
If you require us to stay after completing all styles, this must be pre-booked and additional fees apply.

We will also provide guidance to help your hairstyle last through weather, movement, and celebration.

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Guests

Please note on a wedding day we do not do touch ups for people that have done their own hair. We do not provide product or loan tools for people that have done their own hair . We can provide a service for another person at the cost outlined in our pricelist and is to be paid on the day. This is only possible if enough time remaining for the party and our other appointments.

We can not use tools that belong to someone else due to workplace health and safety.

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Honorary Bridesmaid Service

 

For brides who desire a stylist’s support beyond hair styling.

 

This optional service allows your stylist to stay until you are dressed and ready.
It must be pre-booked, as our pricing is based on service time, not full-day attendance.
Quoted individually on enquiry.

 

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Housekeeping

 

A harmonious environment ensures a seamless experience.

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Please ensure:

• Clothing steaming is done before we arrive.

• Showers are taken before our arrival.

• The styling area is clean, clear, and ready for set-up.

• Children and pets are supervised and kept away from equipment for safety.

Photography requests should be arranged prior to the day.
We do not wait for photographers unless the Honourary Bridesmaid Service is booked.

Please also notify us if anyone having their hair done is unwell.

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Cancellations & Postponements

 

Clear policies to protect your wedding day and ours.

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• Deposits are non-refundable and non-transferable.

• Date transfers may be possible with a minimum of 12 weeks’ notice and are subject to availability.

• Weekend weddings (Saturday–Sunday) require 14 weeks’ notice for fee-waiver consideration.

• If postponing, costs may change due to:

  • Day of the week

  • Location

  • Number of people

  • Stylist requirements

• Less than 12 weeks’ notice: all payments are non-refundable.

If government restrictions prevent us from attending, partial refunds may be considered at our discretion and in line with Queensland Health guidelines. All fee waivers are at the descretion of The Hair Artist Collective.

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Refusal of Service

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We maintain a strict standard of professionalism and safety.

We reserve the right to refuse service in cases of:

• Unsafe, unhygienic, or unsuitable working conditions

• Intoxication

• Contagious illness

• Mistreatment of staff

• Lateness

• Uncontrolled animals

• unmonitoried children near equipment

• Non-compliance with our terms

• Absent guests at start time

• Late or unpaid invoices

Refunds are not provided if service is refused.

 

COVID, weather event, natrual disaster or infectious disease outbreak policy

 

In place to protect you, your guests, and our team.

 

• Natural disasters or events outside either party’s control may qualify for partial refunds.

• Children and pets must be supervised and kept away from equipment for safety reasons.

• Failure to adhere to terms may incur additional fees or service refusal.

• Terms and conditions may change at any time; by booking, you agree to the most current version.

• People who are unwell may be refused service during seaosns of disease outbreaks to avoid spreading illness.

 

We Are Here to Help and happy to disucss any concerns with you day by day during any difficult time!

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We pride ourselves on delivering a calm, luxurious, and beautifully timed wedding morning.
If you have any questions, we welcome you to reach out — we’re here to make your morning seamless and unforgettable.

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